Improve
Complaints and feedback
Record complaints, compliments and general feedback in one place, with photos from site, the customer and job, and what you did about it. Complaints can raise a nonconformity, and their cost feeds your cost of quality.
Training video 9: Complaints and feedback · 1:39 · chapters and transcript
What it does
- Complaints, compliments, feedback
- Only complaints count as noise in your figures. Compliments and feedback are kept too, because auditors ask about both.
- Photos as evidence
- Attach photos taken on site or sent by the customer. They're stored as evidence linked to the record.
- Cost of each complaint
- Record time, remakes, carriage and credits at your own rates.
- Into the system
- Raise a nonconformity or a corrective action from a complaint in one step, linked both ways.
More in Improve
Nonconformities
A register of everything that went wrong, with the patterns and repeat issues made visible.
Corrective actions and 8D
The full 8D method, from containment to proof that the fix worked.
Actions and reminders
Every action from every source in one register, with reminders before anything slips.
See Doctilla with your own processes
Book a 30-minute demo. We'll walk through the parts that matter to you, using a fully populated demonstration company, and answer anything you want to ask.